All of the apartments are inspected on a regular basis. However, we do realise that some things might be missed, and that things will come up during your stay in the apartments.

Anglo American operates a 24-hour a day, 365 days a year emergency maintenance cover. In the event that you should face an emergency within your apartment, you should call us on 0800 183 9955 (24-hours) or 07768 034 166 (after office hours only) and we will have someone, normally within the hour, to attend to your problem.

Emergencies
If you have an emergency in your apartment we will attend to it at any time of the day or night. You should contact us on the emergency numbers 0800 183 9955 (24-hours) or 07768 034 166 (after office hours only)

Anglo American reserves the right to determine whether or not the situation in question is of the type to warrant a call out. Please report all minor-non-emergency incidences as soon as you can after 9.00am so we can then see to them during the day. Those reported after 5.00pm are unable to be dealt with until the following day. Please remember that certain things, such as new TVs for instance can take 3-5 days to be delivered; the same applies with large appliances e.g. washing machines with complicated repairs.

What is an emergency?

• No electricity
• No heating
• Any type of leak
• If you become locked out of your apartment (which should not happen, as you should always have your keys with you). This however is chargeable. It is advisable that you keep your keys with you at all times, as other emergency calls will be given priority over a lockout.

What is not an emergency?

• Light bulbs needing replacing
• Any appliance that is not working, although some exceptions may apply to cookers and fridges
• Other items of cutlery and crockery needed

How to report a maintenance issue
There are a number of ways to report a maintenance issues

The Maintenance Board
In every building there is a board. On this board you will find a maintenance sheet. Everyone who goes in and out of the building checks this board. This is the quickest way to report a maintenance issue, as it will be dealt with there and then.

Our online Maintenance Form
Click here for our online form. We will reply to your email by the next working day. Please ensure that all fields are filled in.  

The Freephone number
You can call our freephone number to report a problem at any time of the day or night. If it is an emergency (see above for the definition of an emergency) then we will come out straight away, otherwise we will ensure that it is dealt with as soon as possible.